Zahaka is the leading supplier of massage chair products in Cambodia and many other countries. Currently, Zahaka distributes 4 main products: 1D Folding massage chair, 2D Moon massage chair, 3D King massage chair, 4D Galaxy massage chair. Customers can buy directly or order online through Zahaka’s e-commerce sites.
Some other shopping policies for customers at Zahaka:
1. Order and purchase policy
Customers buy chairs at Zahaka according to the process:
Step 1: Order directly or via Fanpage.
Step 2: Zahaka will contact you to confirm and prepare the order.
Step 3: Conduct delivery, delivery time from 1-3 days depending on the location of the customer in the inner city or in the province.
Note: For customers in the province who buy online, they need to transfer payment before delivery.
2. Payment policy
There are two forms of payment applied at Zahaka:
On store: Customers who buy massage chairs at the company and branches can pay directly in cash, transfer, or pay via the app.
- COD: Zahaka receives ship cod for customers in the area of Phnom Penh city, customers can pay on receipt or transfer the payment.
- Transfer payment: Only for customers in the province, who need to pay by transfer via ZAHAKA’s account, ZAHAKA will send the goods through the garage to the customer.
3. Warranty Policy and return products
All Zahaka products are exchanged 1:1 within 30 days from the date of invoice with the following conditions:
- The product has technical errors, appearance errors due to the manufacturer’s side.
- The product delivered does not match the model and color ordered.
For 1D Folding massage chair: Warranty, free mesh replacement within 3 years.
Massage chair 2D Moon, 3D King, 4D Galaxy: 3 years warranty.
4. Shipping Policy
Zahaka delivers directly or through shipping units operating in the area. Delivery time from 8.00 am to 21.00 pm
Before delivery, Zahaka sealed the goods, enclosed with a warranty card. Therefore, when receiving the goods, customers need to carefully check the product, the warranty card with the sealed logo of Zahaka before payment.
When buying massage chairs at Zahaka, customers will get free shipping.